1. Direct access to a friendly and knowledgeable mortgage professional who will listen to your needs
    and be personally responsible for successfully closing your loan from start to finish.

2. A thorough review of your financial picture to uncover the best plan of action in light of your goals
    and resources.

3. A loyal advocate with the skills to present your application with every advantage.

4. Honest and accurate answers about available terms and market conditions, followed by a detailed
     written quote and a good faith estimate of any closing costs.

5. Upon request, a customized written proposal that summarizes your goals, the best loan options,
     and detailed information about how you will benefit.

6. Fast pre-approval letters and close communication with your Realtor and other professional advisors.

7. Clear communication about the status of your loan and any important conditions required to close.

8. A convenient signing appointment at your home or office with no surprises in the closing documents.

9. A continuing relationship after the close with someone who knows you, knows your situation
     is and can offer ongoing personalized mortgage lending advice.